Terms of Service
Effective: November 10, 2026
These terms cover the plans you buy from Managed Word, LLC (“Managed Word,” “we,” “us,” or “our”) at managedword.com. “You” means the person or organization that buys the plan. If you buy a plan for an organization, you’re agreeing to these terms for it. By buying a plan, you agree to these terms.
Managed Word is a California limited liability company, at PO Box 2169, Crestline, CA 92325. How we handle personal information is in our Privacy Policy.
What we offer
Managed Word looks after websites and custom software. We offer two kinds of plan, and you can buy either one or both.
Care keeps your system up to date and makes the changes your work needs. It works wherever your system is hosted. Hosting is the server your system runs on, and its upkeep. Updates, testing, and changes to your system come with a care plan, not with hosting.
Plans and prices
Prices are in US dollars.
Care plans, each for one site:
- Care: $175 a month, with one hour a month with our team.
- Care Plus: $475 a month, with three hours a month with our team. Care Plus also checks your forms, payments, and email on every test run.
Hosting plans:
- Shared hosting: $35 a month per site. Shared hosting is for WordPress sites, including their custom plugins and theme.
- Your own server: $149 a month, for up to five sites. Software other than WordPress goes on a server of its own. For more sites or a larger server, talk to us.
Hosting with a care plan costs less. Shared hosting is $25 a month with care, and your own server is $129 a month with care. So Care with shared hosting is $200 a month, and Care Plus with your own server is $604 a month. On your own server, the care plan covers the first site, not every site on the server.
One-time charges are explained under Onboarding and Moving your site, below. Your checkout shows them as their own line.
Billing and renewal
Your plan is billed monthly. Your first payment includes any one-time charge. After that, your plan renews each month and is charged to the card you paid with, until you cancel. We set up hosting once your first payment goes through.
You own your account and its billing, even when a developer works on your system for you.
If a renewal payment fails, we’ll email you and try again. You can update your card when you sign in to your account. If a payment still can’t be collected after we’ve told you, we may pause the work and the hosting until it’s paid, and we’ll tell you before we do.
Onboarding
Every care plan starts with onboarding. Onboarding is $750, which covers three hours of our time at $250 an hour. You pay it once, when you buy the plan.
During onboarding, we go through your system’s code and check it for security problems. We set up a test copy of your system. Then we write tests for what your system needs to keep doing, and you review and approve them. If your system is hosted somewhere else, onboarding includes any setup that host needs. If you’re moving to our hosting, the move is part of onboarding.
Most WordPress sites need no more than three hours. Custom software can need more setup, at the same hourly rate. If your system needs more time, we’ll talk about it on your first call, and we’ll send an invoice for the extra hours. We also invoice for any software licenses your system needs.
Onboarding applies to sites we already look after, too.
Moving your site to our hosting
Moving an existing site or system to our servers costs $250, once, when you buy hosting without a care plan. If your hosting is for a brand-new site with nothing to move, there’s no charge.
Before we move a site, we check its code for security problems. A site with known security holes puts every other site on the same server at risk, so we won’t host it until they’re fixed. That applies to your own server too, because one site can put your other sites at risk.
We’ll tell you what we found, which updates would fix it, and what those updates cost, including license fees. Updates don’t fix everything, and we’ll tell you when they won’t. An older site that can’t be updated can often become a static copy that looks the same and runs no code. You decide who does the work.
Changing your plan
You can change your plan from your account. The new price is prorated for the days left in your current month.
- Moving between Care and Care Plus doesn’t charge onboarding again.
- Adding hosting to a care plan, or moving your site onto or between our servers, costs the $250 move.
- Dropping hosting and leaving our servers costs nothing extra. So does dropping care and keeping your hosting.
- Adding care to a hosting plan charges the $750 onboarding, because that system hasn’t been through onboarding yet.
One site per care plan
Each care plan belongs to one site, and it can’t be moved to another. Onboarding sets your plan up around that site’s code and configuration. If the site moves to a new address or is rebuilt, its configuration has to be rebuilt too, and that may carry a fee. We’ll tell you what it costs before we start.
To add another site, buy a plan for it.
Hours with our team
Each care plan includes hours with our team each month: one hour with Care, three with Care Plus. We count time in 15-minute steps. Work our AI agents handle doesn’t use your hours. What uses them is work a person on our team needs to look at, whether that’s design, writing, or code.
When our team corrects a change, that time counts too. A correction usually means the request needed more detail, not that the work was wrong.
Hours you don’t use in a month don’t carry over to the next. If a request needs more than your remaining hours, we’ll tell you what the extra time costs, and we’ll go ahead only once you approve it.
What care includes
Each month, we update the software your system runs on. Every update is tested on your test copy first, and it goes live only after it passes the tests you approved. If an update fails, we hold it back and fix the problem. We back up your system, and we test each backup by restoring it. Each month, your report tells you what changed and what happened.
We don’t publish response times or an uptime guarantee. We watch the servers we host for problems, and we answer requests as they come in.
Your developer, your code, your access
Your organization owns its account and its code. You decide who has access. Ideally, your code lives in a repository you own.
Your developer can keep working the way they already do. When they release something new, it goes through the same tests as any other change. If a release fails, we send the results back to your developer, and your live site stays as it was. We’re responsible for our own work, not for your developer’s.
Security and problems a change causes
If a site we host is attacked or compromised, we’ll act to protect it and the other sites on the same server, which can mean taking it offline while we fix it. We’ll tell you what happened and what we did.
If a change made by you or your developer breaks your site, we’ll help put it right. That work uses your hours with our team, like any other work a person needs to look at.
Acceptable use
You can’t use our hosting for anything illegal, for sending spam, for malware, for attacking other systems, or for anything that puts other sites on our servers at risk, including loads that slow a shared server for everyone. If a site breaks this rule, we’ll tell you and ask you to fix it. If it puts other sites at risk, we may take it offline first and tell you right after.
Cancelling
You can cancel any time from your account, or by emailing us. Your plan runs to the end of the month you’ve paid for and isn’t charged again.
We don’t refund part of a month. If you cancel before we’ve started onboarding or moving your site, we’ll refund that one-time charge. Once the work has started, it isn’t refunded.
Your site and data when you leave
When you cancel hosting, we’ll help you move your site, and we’ll give you a full copy of it and its data if you ask. We take a cancelled site down only after you’ve had the chance to move it, and we’ll tell you before we do.
How we handle the data on your site while we host or care for it is described in our Privacy Policy, under “When we host or care for your site.”
Warranty and limitation of liability
We do our work carefully and stand behind it. Beyond what these terms promise, our plans are provided as they are, without other warranties.
Neither of us is liable to the other for indirect or consequential losses, such as lost profits or lost data that could have been restored from a backup. Our total liability for any claim is limited to what you paid us in the 12 months before the claim.
Governing law
These terms are governed by the laws of the State of California. Any dispute will be heard in the state or federal courts in San Bernardino County, California.
Changes to these terms and prices
We may change these terms or our prices. We’ll email you at least 30 days before a change takes effect, and you can cancel before then if you don’t agree.
Plans bought before these terms
If you subscribed before these terms, through our earlier store or a plan we set up for you, your plan keeps its current price. These terms apply to it from your next renewal after we’ve told you about them.
Notices
We’ll send notices to the email address on your account. Send notices to us at support@managedword.com.
Contact
Questions about these terms? Email support@managedword.com or write to Managed Word, LLC, PO Box 2169, Crestline, CA 92325.