Privacy Policy

Last updated: November 10, 2026

This Privacy Policy explains how Managed Word, LLC (“Managed Word,” “we,” “us,” or “our”) collects, uses, and protects information when you visit managedword.com (the “Site”), buy a plan, or use our hosting and care.

We keep this policy in plain language on purpose. If anything here is unclear, email us at support@managedword.com and we’ll explain it.

Who we are

Managed Word is a California limited liability company. Make Good, our consulting practice, and LeadersPath, our training service, belong to the same company. Information you share with one of them stays within it.

We’re a small business based in the United States. We decide how information collected through the Site is used, and we offer the choices and rights below to everyone, wherever you live.

• Legal entity: Managed Word, LLC
• Mailing address: PO Box 2169, Crestline, CA 92325
• Email: support@managedword.com
• Phone: (909) 833-9673

Information we collect

When you build a plan. Our plan builder asks for your site’s address, the email of the person who runs the site, what the site is built with, and where it runs now. You can add notes. We save your answers and your plan choices so we can set up what you bought. Your answers also go with your order and your subscription.

When you buy a plan. Checkout asks for your first and last name, email address, and billing address. You can add your company and phone number if you like. We create an account for you on the Site, so you can sign in to see your plan and your billing. We keep a record of each order, including the plan, the amounts, and the IP address it came from.

When you pay. You enter your card details into Stripe, our payment processor. Your card number goes to Stripe and doesn’t reach our server. Stripe keeps your payment method so your plan can renew each month, and we keep the reference Stripe gives us for it.

When you talk to us. The “Talk to Us” form asks for your first and last name, email, organization, and your site’s address. It also asks what your system does and what it needs next. Your message is emailed to us and saved on our server. We don’t record your IP address or browser details with it.

When you book your first call. After you buy, you can book your first call with us through Google’s appointment booking page, inside the Site. It asks for your name and email, and the booking goes to our Google calendar. The call happens on Google Meet.

Information collected automatically. Like most websites, our server records technical information when you visit. That includes your IP address, browser type, device and operating system, the page that sent you, and the pages you ask for. Our security software uses this to block attacks.

Records from our earlier store. If you bought from us at account.managedword.com, your orders and subscriptions moved to this Site when we rebuilt it, including ones that have ended. We keep them as your history with us.

Information we don’t ask for. The Site isn’t built to collect sensitive information, such as government ID numbers, health information, or bank account numbers. Please don’t put passwords or keys in the notes field or the Talk to Us form. We’ll set up access with you on a call instead.

How and why we use information

We use the information above to:

• Set up and deliver your plan, including onboarding, moving your site, and the work your plan includes.
• Take payments, renew your plan each month, and keep billing records.
• Send you email about your account, such as receipts, renewal notices, and password resets.
• Answer you when you contact us, and hold your first call.
• Run and protect the Site, including blocking spam and attacks.
• Meet legal and record-keeping obligations.

We don’t sell your personal information. We don’t run advertising on the Site, and we don’t share your information with anyone for advertising.

Service providers

We use a small set of established service providers to run the Site and our service. Each one gets only what it needs to do its job. Our store, our forms, and your PDF receipts run on our own server, so that information stays with us. The providers are:

• Stripe takes card payments and keeps your payment method for renewals. It handles your card details under its own privacy policy.
• DigitalOcean hosts the server the Site runs on, in the United States. Server data and backups are stored there.
• Laravel Forge is the tool we use to manage our servers, including the Site’s.
• Mailgun delivers the email the Site sends, such as receipts and renewal notices.
• Google runs our email, the booking page, and the video call for your first call.
• Teamwork.com holds the requests you send us and the time our team spends on them.
• Anthropic provides the AI tools our team uses for routine work on the sites we care for.
• Wordfence is our security software. It reads IP addresses and request details to block attacks.

We don’t allow these providers to use your information for their own unrelated purposes.

Cookies and tracking

Cookies are small files a website saves in your browser. The Site uses them to work: to keep you signed in, to keep track of your checkout, and to remember your cookie choices. These essential cookies are set without asking, because the Site can’t work without them.

Two other companies set cookies on particular pages. Stripe does on the checkout page, to process your payment and check for fraud. Google may on the receipt page, where the booking page for your first call loads.

Our cookie banner asks before anything else is set. It saves your choice in a cookie in your browser, and we keep no other record of it. You can change your choice at any time through the banner or your browser settings. Blocking cookies other than essential ones won’t break the Site.

Analytics. We plan to add Google Analytics, through Google’s Site Kit plugin, to see which pages are useful. It will run only if you allow analytics cookies in the banner. Until you do, Google receives no analytics information about your visit.

Do Not Track. Browsers’ “Do Not Track” setting has no agreed standard, so the Site doesn’t change what it does when it receives one. Stripe and Google are the only other companies that may collect information about your activity on the Site over time and across other websites. Stripe does so on the checkout page, and Google on the booking page or after you allow analytics.

When we host or care for your site

When we host your site or look after it on a care plan, our team can see the site and the data in it. That can include information about your own users, customers, and donors. We use it only to do the work your plan covers and the work you ask for. We don’t use it for anything else, and we don’t sell it.

That information is yours, and you decide what happens to it. Your own privacy policy, to your own users, covers it. We handle it for you, under your instructions.

During onboarding, we agree with you what data can be copied off your live site to the copy we test changes on. We start from a careful default, and we open it up only with your approval. Payment, API, and email keys stay on your live site.

Some routine work on your site is done with AI tools, and every change is tested before it goes live. When that happens, the AI provider processes the parts of your site the work needs.

We set up access to your site or server with you, on a call. The logins and keys you give us are kept in encrypted storage, and only the people working on your site use them.

How long we keep information

We keep your account, orders, and subscription records while you’re a subscriber, and afterward for as long as tax and accounting rules require. Billing records Stripe holds are kept under Stripe’s own policy.

We keep what you send through our forms, and our email with you, until you ask us to remove it.

Copies of the email the Site sends are kept for 14 days. Security records are kept for a limited time as part of running the Site. Our server is backed up daily, and each backup is kept for seven days, so information you ask us to delete ages out of our backups within a week.

Your choices and rights

You can ask us what personal information we hold about you and how we use it. You can ask for a copy, ask us to correct it, or ask us to delete it. We won’t treat you differently for asking. Some records we have to keep, such as orders and invoices, and we’ll tell you if a request touches one of them.

You can update your billing details and see your orders when you sign in to your account. For anything else, email us at support@managedword.com. We’ll confirm the request comes from you by checking it against the information we hold. We’ll answer within 45 days. If we can’t do what you ask, we’ll tell you why, and you can ask us to look at it again.

Where your information is processed

Managed Word operates from the United States, and the Site is hosted in the United States. Our service providers may process information in the United States and other countries. If you use the Site from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those where you are.

Children’s privacy

The Site is for organizations and the people who run them. It isn’t directed to children under 16, and we don’t knowingly collect personal information from them. If you believe a child has given us information, contact us and we’ll delete it.

Changes to this policy

We may update this policy as the Site or our service changes. When we do, we’ll change the “Last updated” date at the top. Material changes will be shown on this page, and we’ll tell subscribers by email.

Contact us

Questions about this policy, or a request about your information? Email support@managedword.com or write to us at Managed Word, LLC, PO Box 2169, Crestline, CA 92325.